OPEN Outdoor Neon Sign

30-Day Return & Exchange Policy

We want you to shop with confidence. If you’re not completely satisfied with your purchase, we’re here to help.

Returns

• You may return your item within 30 days of receiving your order.
• The item must be unused, in its original condition, and with all original packaging and accessories.
• Once the returned item passes our quality inspection, your refund will be processed to your original payment method or as store credit, as applicable.

Exchanges

• We offer free exchanges within 30 days for products that are damaged, defective, or received in the wrong size or variant (subject to availability).
• If the requested replacement is unavailable, we’ll offer an alternative product or a refund.

Non-Returnable Items

• Products that have been used, damaged after delivery, or returned without their original packaging are not eligible for return or exchange.
• Customized or personalized products are not eligible unless they arrive damaged or defective.

How to Request a Return or Exchange

Contact our customer support within 30 days of delivery with your order number, photos (if applicable), and the reason for your request. Our team will guide you through the process.

Shipping Policy

We are committed to delivering your order quickly and securely.

Order Processing

• All orders are processed within 24–48 hours after they are placed.
• Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Time

• Metro Cities: 3–5 business days
• Other Cities & Towns: 5–7 business days
• Remote Locations: 7–10 business days

Delivery times are estimates and may vary due to weather conditions, courier delays, or other unforeseen circumstances.

Shipping Charges

• Free Shipping on all prepaid orders.
• Any applicable shipping charges for Cash on Delivery (COD) orders will be displayed at checkout before payment.

Order Tracking

Once your order has been shipped, you will receive a tracking link via SMS, WhatsApp, or email to monitor your shipment in real time.

Delayed Deliveries

While we strive to deliver every order on time, delays may occasionally occur due to factors beyond our control. We appreciate your patience and understanding.

Incorrect Address

Please ensure your shipping address and contact details are accurate before placing your order. We are not responsible for delays or additional charges caused by incorrect or incomplete address information.

Need Help?

If you have any questions about your order or shipping, please contact our customer support team. We’re always happy to assist you.